Refund policy

Purchases are handled by Paddle

Paddle is the Merchant of Record and authorised reseller for certificate purchases. Paddle processes payments, taxes, receipts, cancellations, and refunds. Refunds are returned through Paddle to the original payment method.

Requesting a refund

You may request a refund within 14 days of purchase. Requests are reviewed by Paddle on a case-by-case basis and are not guaranteed unless required by applicable law. To request a refund:

• use Paddle Buyer Support; or
• email [email protected] from the address used at checkout and include the Paddle transaction number.

Do not send card details by email.

Delivery problems and incorrect certificates

If a technical problem prevents or unreasonably delays delivery, Screen Reader Guide will first try to issue or resend the certificate. If delivery cannot be completed, you are entitled to a replacement or refund as required by applicable law and Paddle's terms.

If the certificate contains an error caused by Screen Reader Guide or its fulfillment services, it will be corrected or replaced without charge. A typo in the name entered by the buyer will normally be corrected once without charge where practical.

Digital delivery and withdrawal rights

The certificate is personalized and delivered digitally soon after payment. In some countries, a statutory right to withdraw may end once digital performance begins with the buyer's consent. Nothing in this policy limits rights that cannot legally be waived, including rights where a product is faulty, not as described, or not delivered.

Paddle policy

Refund decisions and processing are also subject to Paddle's Refund Policy and Paddle Buyer Terms. Where local consumer law or this policy gives you stronger non-waivable rights, those rights continue to apply.